Activating your business’s social networks is much more than producing content. It is necessary to have an editorial strategy aligned with the business and the brand to then plan the creation, the publication schedule and the analysis of the results.
Social media management allows you to know which content generates the most engagement from your audience and, thus, interact more with them, in addition to finding ways to increase your brand’s authority.
How is your customer service? Ever heard of SAC 2.0? Here we refer to customer service in all its communication channels. That is, the online support you give your user. It can be through an online chat or a chatbot on your website, self-service (FAQ), email and, of course, social networks.
Just imagine: you can increase response speed, generating customer satisfaction and proximity. In addition to reducing staff costs and optimizing time.
And guess what? We can also be responsible for this process.
Meet an agency outside the curve.
